Frequently Asked Questions
GeoBlue Expat Plan
How do I register online?
From the GeoBlue online registration page, enter your Certificate Number (i.e. QHA500000000H), First Name, Last Name, and Date of Birth as they appear on your ID Card.
How do I access participating providers outside the U.S. and avoid claim forms?
Log in to the GeoBlue website and follow the ‘Find International Doctors & Hospitals’ link within the Member Hub to access contracted providers and request an appointment, or call GeoBlue 24/7 to arrange your appointment and a guarantee of payment. If you schedule your appointment through GeoBlue, you will not be responsible to pay out of pocket for any services, with the exception of any deductible, copayment, or co-insurance that may apply at the time of service.
How do I access participating providers inside the U.S.?
GeoBlue Members have access to the Blue Cross Blue Shield network in the U.S., Puerto Rico, and the U.S. Virgin Islands. Members can find a doctor or hospital in the network through the Member Hub.
Be sure to present your ID Card at the time of service in the U.S. to the participating provider.
How do I arrange direct billing with a provider or hospital?
View the profiles of contracted providers and facilities on the GeoBlue website or mobile app, select the link to ‘schedule an appointment with this Provider’ and complete the request form. Alternatively, contact GeoBlue 24/7 to request an appointment at +1.610.254.8771 or firstname.lastname@example.org.
Can I make my own appointment?
Yes. If you make your own appointment, contact GeoBlue at least 24 hours prior to your appointment so we may provide the doctor’s office with a ‘guarantee of payment.’ In many countries providers require this at the time of the visit. If this guarantee is not arranged prior to the visit, the physician may require payment up front from you.
If your physician recommends a follow-up consultation, contact GeoBlue. Forty-eight (48) hours advanced notification is required in order to coordinate this appointment and arrange payment. To request these services, contact GeoBlue 24/7 at +1.610.254.8771, or email email@example.com.
Where do I get a claim form?
Download a claim form online from the GeoBlue website. Once logged in, visit the Member Hub and locate the Claims section and the Download Medical Claim Form link.
How do I submit a claim?
Claims can be submitted through eClaim or by filing a paper claim.
To file an eClaim, visit the Member Hub.
To file a paper claim, send a legible, itemized bill from the provider, along with the completed member claim form to GeoBlue at:
One Radnor Corporate Center
Radnor, PA 19087
Can I view my claims status online?
You may view the status of your claims on the GeoBlue website. Once logged in, visit the Member Hub and locate the Claims section.
How do I access participating pharmacies?
Inside the U.S., present your ID Card at any participating pharmacy and you will be charged the copayment applicable to your plan benefits. Locate a participating pharmacy online at www.universalrx.com.
Outside the U.S., utilize the international mail order process to fill your prescription, or pay for your prescription and submit a claim form for reimbursement.
How can I obtain a new ID Card?
Download a PDF ID Card from the GeoBlue website. Once logged in, visit the Member Hub and locate the Print ID Card link. To obtain a replacement hard plastic ID Card, contact customer service toll free at 855.282.3517 or collect at +1.610.254.5304.
Who do I contact if I have questions about my benefits?
View and download a copy of your benefits from the GeoBlue website. Once logged in, visit the Member Hub (/membersHub/memberhub.cfm) and locate the ‘Coverage & Benefits’ section to view available PDF Certificates. For more detailed questions, contact customer service toll free at 855.282.3517 or collect at +1.610.254.5304.
Need additional assistance? Contact Customer Service at 1.855.282.3517 or +1.610.254.5304, or by email at firstname.lastname@example.org.