Frequently Asked Questions

From the GeoBlue online registration page, enter your member number (alpha-numeric code), first name, last name, and date of birth as they appear on your ID card. You can also register through the GeoBlue mobile app. Download it from the Apple App Store or on Google Play and select 'register' from the home screen.

The Health Insurance Portability and Accountability Act (HIPAA) requires that any adult must provide written permission (an "authorization") in order for anyone else to access their personal health information (PHI) for any purpose. If you would like to have access to claims data or any other medical information for your spouse or dependent(s), please have them, if over the age of 18, complete and submit the HIPAA release form release form. Approved access can be revoked at any time by submitting a request to GeoBlue in writing. Please note that if a dependent turns 18 during the policy year, parental access to medical information will be suspended until a completed release is received.

For medical services received outside of the U.S. there will be no reduction in your benefits for seeing a non-preferred provider.

Receiving medical services from an out-of-network provider in the U.S. typically results in higher coinsurance and may result in additional costs to you. If you receive care from an out-of-network provider, you may need to pay out of pocket and submit a claim for reimbursement. Please refer to your certificate of coverage for details, limitations, restrictions and exclusions.

Use the global provider directory on the Member Hub or mobile app to review profiles of preferred doctors and hospitals to find the best match and view their contact details. The app is available through the Apple App Store and Google Play Store.

Once you have scheduled your appointment, many preferred providers will be able to arrange direct billing for you without any action on your part. If you need to contact us, please use the number listed on the back of your ID card.

Yes, we encourage members to make their own appointments. To schedule an appointment, choose a provider or hospital through the Member Hub or mobile app and contact them directly using the information in their profile. Most eligible treatment is settled directly with the physician or facility without any action on your part.

If you are unsure about where to seek care, we can help point you in the right direction. You may have a new diagnosis, be located in a remote area with limited options or need translation services. We can help you find the right options and make introductions.

Claim forms are available for download on the Member Hub. Once you are logged in, click 'Claims' in the top right corner and then 'How do you file a claim with GeoBlue'. From there you'll be able to file an eClaim or download a medical claim form.

Members have the option to file eClaims through the Member Hub or mobile app. If you prefer to submit a paper claim, send a legible, itemized bill from the provider, along with a completed medical claim form to GeoBlue:

You can view the status of your claims in the Claims section of the Member Hub or on the mobile app.

For plans that include U.S. coverage, members have access to the leading Blue Cross Blue Shield network in the U.S., Puerto Rico, and the U.S. Virgin Islands. Members can find a doctor or hospital in this network through the provider directory on the Member Hub and mobile app. If you are not logged in to the Member Hub or have not yet downloaded the mobile app, you can find a doctor or hospital by visiting the Blue National Doctor and Hospital Finder. When accessing medical services within the U.S., be sure to present your ID card at the time of service.

Not all members have access to all prescription drug services. We suggest that members review their certificate of coverage for details, limitations, restrictions and exclusions.

Inside the U.S., present your ID card at any participating pharmacy and you will be charged the copayment applicable to your plan benefits. Outside the U.S., utilize the international mail order process to fill your prescription, or pay for your prescription at a pharmacy and submit a claim form for reimbursement. You can find more information by clicking 'Prescription Benefts' under the 'Coverage and Benefits' section of the Member Hub.

Members are able to download a PDF ID card from the Member Hub or mobile app. In the app, select 'Eligibility' to see your ID card. You can then fax it or email it as necessary. You can print or order a new ID card from the 'Coverage and Benefits' section of the Member Hub.

You can view and download a copy of your certificate of coverage and member guide from the Member Hub. If you have questions about your benefits and you'd like to speak to a customer service representative, they are available 24/7/365 via the telephone number on the back of your ID card.