Frequently Asked Questions
GeoBlue Expat Plan
How do I register online?
From the GeoBlue online registration page, enter your Certificate Number (i.e. QHA500000000H), First Name, Last Name, and Date of Birth as they appear on your ID Card.
You can also register through the GeoBlue app. Download it from the Apple App Store, GooglePlay Store or Amazon App Store and then select Register from the home screen.
How do I access participating providers outside the U.S. and avoid claim forms?
Log in to the GeoBlue website and follow the ‘Find International Doctors & Hospitals’ link within the Member Hub to access contracted providers and request an appointment, or call GeoBlue 24/7 to arrange your appointment and a guarantee of payment. If you schedule your appointment through GeoBlue, you will not be responsible to pay out of pocket for any services, with the exception of any deductible, copayment, or co-insurance that may apply at the time of service.
You can also search for doctors, schedule your appointment and arrange for direct billing through the GeoBlue app.
How do I access participating providers inside the U.S.?
GeoBlue Members have access to the Blue Cross Blue Shield network in the U.S., Puerto Rico, and the U.S. Virgin Islands. Members can find a doctor or hospital in the network through the Member Hub.
Be sure to present your ID Card at the time of service in the U.S. to the participating provider.
How do I arrange direct billing with a provider or hospital?
View the profiles of contracted providers and facilities on the GeoBlue website or GeoBlue app, ‘schedule an appointment with this Provider’ and complete the request form (in the app select ‘Schedule appointment with Direct Payment’ or ‘Direct payment only, appointment scheduled.’)
Alternatively, contact GeoBlue 24/7 to request an appointment at +1.610.254.8771 or email@example.com.
Can I make my own appointment?
Yes. If you make your own appointment, contact GeoBlue at least 24 hours prior to your appointment so we may provide the doctor’s office with a ‘guarantee of payment.’ If using the GeoBlue app, search for the doctor, then select the doctor with whom you have the appointment, then select ‘Request.’ From there choose ‘Direct payment only, appointment scheduled.’ In many countries providers require this at the time of the visit. If this guarantee is not arranged prior to the visit, the physician may require payment up front from you.
If your physician recommends a follow-up consultation, contact GeoBlue with as much notice as possible to arrange payment. To request these services, contact GeoBlue 24/7 at +1.610.254.8771, or email firstname.lastname@example.org.
Where do I get a claim form?
Download a claim form online from the GeoBlue website. Once logged in, visit the Member Hub and locate the Claims section and the Download Medical Claim Form link.
How do I submit a claim?
Claims can be submitted through eClaim in the online Member Hub, by filing a paper claim, or through the GeoBlue app.
To file an eClaim, visit the Member Hub or use the GeoBlue app.
To file a paper claim, send a legible, itemized bill from the provider, along with the completed member claim form to GeoBlue at:
One Radnor Corporate Center
Radnor, PA 19087
Can I view my claims status online?
You may view the status of your claims on the GeoBlue website. Once logged in, visit the Member Hub and locate the Claims section.
How do I access participating pharmacies?
Inside the U.S., present your ID Card at any participating pharmacy and you will be charged the copayment applicable to your plan benefits. Locate a participating pharmacy online at www.universalrx.com.
Outside the U.S., utilize the international mail order process to fill your prescription, or pay for your prescription and submit a claim form for reimbursement.
How can I obtain a new ID Card?
Download a PDF ID Card from the GeoBlue website. Once logged in, visit the Member Hub and locate the Print ID Card link. To obtain a replacement hard plastic ID Card, contact customer service toll free at 855.282.3517 or collect at +1.610.254.5304.
Your ID card is also available through the GeoBlue app. Select ‘Eligibility’ to see your card, from there you can also fax it or email it as necessary.
Who do I contact if I have questions about my benefits?
View and download a copy of your benefits from the GeoBlue website. Once logged in, visit the Member Hub and locate the ‘Coverage & Benefits’ section to view available PDF Certificates. For more detailed questions, contact customer service toll free at 855.282.3517 or collect at +1.610.254.5304.
How do I download the GeoBlue mobile application?
To download the app, visit the Apple App Store or GooglePlay Store or Amazon App Store. After downloading the free application, login with the email address and password you created when registering at geo-blue.com. If you have not previously registered, you can register directly through the app using the Certificate Number (i.e. QHA500000000H), First Name, Last Name, and Date of Birth as they appear on your ID Card.
Need additional assistance? Contact Customer Service at 1.855.282.3517 or +1.610.254.5304, or by email at email@example.com.