Frequently Asked Questions

GeoBlue Traveler Plan

Member Questions

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How do I register online and gain access to GeoBlue personal solutions?

From the GeoBlue online registration page, enter your Group ID located in the Member Guide (i.e. QHG999999ABC).

You can also register through the GeoBlue app. Download it from the Apple App Store, Google Play Store or Amazon App Store and then select Register from the home screen.

Does this plan provide benefits in my home country?

No. The Traveler Plan is a supplemental plan that only provides coverage for accident or illness outside of one’s home country.

What is a Guarantee of Payment?

GeoBlue issues a Guarantee of Payment (GOP) to define the charges GeoBlue has agreed to pay for medically necessary services and clearly indicate any applicable copayments, coinsurance or deductibles that are the responsibility of the patient. Contracted providers may contact GeoBlue directly for a GOP prior to providing medical treatment. The Direct Pay process generates a GOP.

To view your Guarantees of Payment visit the Member Hub or view them in the GeoBlue app.

How do I find and access participating providers outside the U.S. and avoid claim forms?

Visit the GeoBlue Member Hub or use the GeoBlue app to find providers and request Direct Pay. The app is available through the Apple App Store, Google Play Store or Amazon App Store.

For optimal service, request Direct Pay at least 48 hours prior to your appointment to avoid submitting claims and paying out-of-pocket for medical care (with the exception of any deductible, copayment or co-insurance that may apply at the time of service).

You can also email globalhealth@geo-blue.com or contact GeoBlue 24/7 at +1.610.254.8771 for help.

How do I request Direct Pay with a provider or hospital?

Request Direct Pay through the GeoBlue Member Hub or GeoBlue app. Select a participating provider and complete the request form. For optimal service, request Direct Pay at least 48 hours prior to your appointment.

You can also email globalhealth@geo-blue.com or contact GeoBlue 24/7 at +1.610.254.8771 for help.

Can I make my own appointment?

Yes, for appointments outside of the U.S., find a participating provider or hospital through the GeoBlue Member Hub or GeoBlue app, view their profile and contact them directly.

After you make your appointment or schedule a follow-up consultation, request Direct Pay through the GeoBlue Member Hub or GeoBlue app. Find your participating provider and complete the request form. For optimal service, request Direct Pay at least 48 hours prior to your appointment.

You can also email globalhealth@geo-blue.com or contact GeoBlue 24/7 at +1.610.254.8771 for help.

When should I request help making an appointment?

For appointments outside of the U.S., GeoBlue can help when you are unsure about where to seek care. You may have a new diagnosis, be in a remote area with limited options, in need of translation or struggling to adapt to your new surroundings. When you are facing serious obstacles, GeoBlue excels at helping you find the right options and making introductions.

How do I access participating providers inside the U.S.?*

GeoBlue Members have access to the Blue Cross Blue Shield network in the U.S., Puerto Rico, and the U.S. Virgin Islands. Members can find a doctor or hospital in the network through the Member Hub and through the GeoBlue app.

If you are not logged in, you may find a doctor or hospital by visiting the Blue National Doctor and Hospital Finder.

Be sure to present your ID Card at the time of service in the U.S. to the participating provider.

* Members are not covered inside their home country.

Where do I get a claim form?

Download a claim form online from the GeoBlue website. Once logged in, visit the Member Hub and locate the Claims section and the Download Medical Claim Form link.

How do I submit a claim for medical claims?

Send a legible, itemized bill from the provider, along with the completed member claim form to GeoBlue at:

Email: claims@geo-blue.com

Fax: +1.610.482.9623

Postal Mail: GeoBlue
Attn: Claims
933 First Avenue
King of Prussia, PA 19406
Will my pre-existing condition be covered under the GeoBlue Traveler plan?

This limitation does not apply to U.S. Citizens traveling outside of the United States.

Benefits are not available for any services received on or within three (3) months after the Trip Coverage Start Date of an insured person, if those services are related to a pre-existing condition as defined in the Definitions section of the Certificate.

This exclusion does not apply to a newborn that is enrolled within 31 days of birth or a newly adopted child that is enrolled within 31 days from either the date of placement of the child in the home, or the date of the final decree of adoption.

Creditable Coverage does not apply to this blanket travel plan.

Additionally, this limitation does not apply to the Medical Evacuation Benefit, the Repatriation of Remains Benefit, and to the Bedside Visit Benefit.

How can I obtain a new ID Card?

Download a PDF ID Card from the GeoBlue website. Once logged in, visit the Member Hub and locate the Print ID Card link.

Your ID card is also available through the GeoBlue app. Select 'Eligibility' to see your card, from there you can also fax it or email it as necessary.

Who do I contact if I have questions about my benefits?

View and download a copy of your benefits online from the GeoBlue website. Once logged in, visit the Member Hub and locate the ‘Coverage & Benefits’ section to view available PDF Certificates. For more detailed questions, contact customer service toll free at +1 855.282.3517 or collect at +1 610.254.5304.

How do I download the GeoBlue mobile application?

To download the app, visit the Apple App Store, Google Play Store or Amazon App Store. After downloading the free application, login with the email address and password you created when registering at geo-blue.com. If you have not previously registered, you can register directly through the app using your Group ID located in the Member Guide (i.e. QHG999999ABC).

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Customer Service

Need additional assistance? Contact Customer Service at +1 855.282.3517 or +1 610.254.5304, or by email at customerservice@geo-blue.com