Frequently Asked Questions

GeoBlue Traveler Plan

Member Questions

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How do I register online and gain access to GeoBlue personal solutions?

From the GeoBlue online registration page, enter your Group ID located in the Member Guide (i.e. QHG999999ABC).

Does this plan provide benefits in my home country?

No. The Traveler Plan is a supplemental plan that only provides coverage for accident or illness outside of one’s home country.

How do I access participating providers outside the U.S. and avoid claim forms?

Log in to the GeoBlue website and follow the ‘Find International Doctors & Hospitals’ link within the Member Hub to access contracted providers and request an appointment, or call GeoBlue 24/7 to arrange your appointment and a guarantee of payment. If you schedule your appointment through GeoBlue, you will not be responsible to pay out of pocket for any services.

How do I access participating providers inside the U.S.?*

GeoBlue Members have access to the Blue Cross Blue Shield network in the U.S., Puerto Rico, and the U.S. Virgin Islands. Members can find a doctor or hospital in the network through the Member Hub.

Be sure to present your ID Card at the time of service in the U.S. to the participating provider.

* Members are not covered inside their home country.

How do I arrange direct billing with a provider or hospital?

View the profiles of contracted providers and facilities on the GeoBlue website or mobile app, select the link to ‘schedule an appointment with this Provider’ and complete the request form. Alternatively, contact GeoBlue 24/7 to request an appointment at +1.610.254.8771 or globalhealth@geo-blue.com.

Can I make my own appointment?

Yes. If you make your own appointment, contact GeoBlue at least 24 hours prior to your appointment so we may provide the doctor’s office with a ‘guarantee of payment.’ In many countries providers require this at the time of the visit. If this guarantee is not arranged prior to the visit, the physician may require payment up front from you.

If your physician recommends a follow-up consultation, contact GeoBlue. Forty-eight (48) hours advanced notification is required in order to coordinate this appointment and arrange payment. To request these services, contact GeoBlue 24/7 at +1.610.254.8771, or email globalhealth@geo-blue.com.

Where do I get a claim form?

Download a claim form online from the GeoBlue website. Once logged in, visit the Member Hub and locate the Claims section and the Download Medical Claim Form link.

How do I submit a claim for medical claims?

Send a legible, itemized bill from the provider, along with the completed member claim form to GeoBlue at:

Email: claims@geo-blue.com

Fax: +1.610.482.9623

Postal Mail: GeoBlue
Attn: Claims
One Radnor Corporate Center
Suite 100
Radnor, PA 19087
Will my pre-existing condition be covered under the GeoBlue Traveler plan?

This limitation does not apply to U.S. Citizens traveling outside of the United States.

Benefits are not available for any services received on or within three (3) months after the Trip Coverage Start Date of an insured person, if those services are related to a pre-existing condition as defined in the Definitions section of the Certificate.

This exclusion does not apply to a newborn that is enrolled within 31 days of birth or a newly adopted child that is enrolled within 31 days from either the date of placement of the child in the home, or the date of the final decree of adoption.

Creditable Coverage does not apply to this blanket travel plan.

Additionally, this limitation does not apply to the Medical Evacuation Benefit, the Repatriation of Remains Benefit, and to the Bedside Visit Benefit.

How can I obtain a new ID Card?

Download a PDF ID Card from the GeoBlue website. Once logged in, visit the Member Hub and locate the Print ID Card link.

Who do I contact if I have questions about my benefits?

View and download a copy of your benefits online from the GeoBlue website. Once logged in, visit the Member Hub and locate the ‘Coverage & Benefits’ section to view available PDF Certificates. For more detailed questions, contact customer service toll free at 888.412.6403 or collect at +1.610.254.5830.

How do I download the GeoBlue mobile application?

To download the app, visit the App Store or Google Play. After downloading the free application, login with the email address and password you created when registering at geo-blue.com.

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Customer Service

Need additional assistance? Contact Customer Service at 888.412.6403 or +1.610.254.5830, or by email at customerservice@geo-blue.com